SHIPPING AND RETURNS
We want you to fall in love with your Nouvelle Nomad treasure as much as we have - so drop us a line at any time with questions on any of our products.
We know buying a rug is a big decision and an investment you want to carefully consider - so what ever we can do to help we're more than happy to!
If the boots don't quite fit, or the cushions just not right for the space - that's OK! Just get in contact within 14 days of receiving your treasure, to coodinate the return of the item for a full refund.
We'll process the refund the minute we receive the items - just make sure they're in original condition with no signs of new wear.
Nouvelle Nomad rugs, cushions and boots are either authentic vintage finds, or crafted from vintage textiles. So signs of wear and age must be expected, and are what add to our items' beauty, character and value.
If however any of our workmanship is found to be faulty - please get in contact. We offer repairs or returns depending on the fault.
We offer free shipping Australia wide via Fastway courier service, and aim to have your delivery on it's way within 48 hours of receiving your order. Lead times are:
1-2 days to city locations
3-4 days regional locations
This service includes parcel track and trace function via the www.fastway.com.au website, and insurance of your items.
WHERE WE SOURCE
We work with local family run businesses in Marrakech Morocco to source our treasures. Our rugs are authentic vintage finds, sourced from the Berber tribes of the Atlas mountains. Our cushions handmade in Marrakech from authentic vintage Moroccan textiles.
Before rugs are shipped to Australia, they are hand washed via traditional Moroccan methods, and minor repairs hand done where necessary.
Our boots are handmade in Marrakech. We work with our artisans to carefully select our kilims, and use locally tanned leather for a truly one of a kind treasure.
ANY FURTHER QUESTIONS?
Leave your details below. We look forward to hearing from you.