Haouz Rugs
About Our
Our Process
Rug Washing & Hand Repairs
Each of our vintage rugs is hand wash and restored by our artisan partners here in Marrakech
Giving new life to these beautiful treasures that already exist rather than producing more
Featured post
Our Guide: The Different Moroccan Rug Styles
A guide to the different styles of rug weaving and designs originating from the various Berber tribes and traditional handcraft regions across Morocco.
Member of
1% For The Planet
Which means 1% of every sale is donated towards environmental charities and non-profits.
We choose to plant native trees with Greenfleet.
FAQ
How much is shipping?
Our online prices include free worldwide shipping via DHL.
Do You Ship To My Country?
We ship worldwide from our Marrakech based collection via DHL Express including to Australia, New Zealand, Europe, UK, United States & Canada.
If your region is not in this list you won't be able to check out online, but please just get in touch for us to arrange your order for you.
More info on Shipping here
How long until I receive my rug?
Please allow up to 2 weeks for your rug to be prepared and packaged for shipping by our team.
Once it's on its way you will receive your DHL tracking to monitor it's arrival
DHL Delivery timelines:
Aus & NZ 3 - 7 business days
UK & Europe 2 - 5 business days
USA & Canada 3 - 7 business days
Do you accept returns?
Yes. We accept returns for a refund within 30 days of you receiving your delivery
We charge a 20% restocking fee to cover the cost of shipping your rug to you and the transaction fees.
The cost of return shipping is the responsibility of the sender and can be sent to either to the Melbourne or Marrakech warehouse. Which ever is most economical from your location.
More information on returns here
Are they real vintage rugs?
Our vintage rugs are all unique, handwoven, one-of-a-kind, authentic vintage finds. Mostly aged between 30 - 80 years old.
They have originated from the various Berber tribes and handcraft regions of Morocco where they have lived a previous life before we have bought them for our collection.
The ultimate in sustainable homewares.
Have the rugs been cleaned?
Yes! We take great care to hand wash and restore all our vintage rugs.
Each rug will have a final look over to see if there are any additional hand repairs to be done before sending it to you.
Please allow up to 2 weeks for our team to prepare and package your order for shipping.
How Do I Clean My Moroccan Rug?
We recommend light vacuuming, hanging outside for some fresh air every now and then and spot cleaning with natural soapy water.
For heavier stains please use a professional rug cleaning service that uses natural products and specialises in antique carpets.
More information about rug cleaning and care here
Can I see the rugs in person?
Melbourne, Australia
Our Fitzroy, Melbourne showroom is now closed. Thank you to everyone who visited over the last few years!
Stay tuned for future pop-ups and events
Marrakech, Morocco
We are an online only business at the moment shipping direct from Marrakech.
If you are visiting Marrakech we'll be happy to host you to show you our collection and find you your perfect rug.
Contact us here
Do you sell larger sized rugs?
We're often asked for larger sized rugs - ie. 3 x 4m
Vintage Moroccan rugs rarely measure wider than 2m. This is due to the weaving techniques of the old style carpets and traditional hand looms used.
If you require a larger sized rug we offer custom sized rugs made to order in our custom rug program.
Do you have other rugs available?
Yes! We have many other options available that aren't shown on the website.
Just get in touch and we'll be happy to share our current in stock catalogue with you.