Refund policy
Refunds & Returns Policy
Some notes on buying a vintage rug:
Our rugs are all vintage, unique one-offs and handmade items - so areas of wear, imperfect shapes, slight variations in size, loose threads and discolourations in areas are all part and parcel of buying rugs of this age and handmade nature and are not considered faults.
We do everything that we can to accurately describe and show the condition, colours and texture of our vintage rugs in our online photography - including shooting in natural light and from different angles to give you as close to in-real-life representation as possible.
If in doubt, please get in touch first before completing your order and we'll be happy to provide additional information and photos to help you decide.
Refunds & Returns - Full Price Rugs
Please choose your rug carefully as we do not accept returns or provide refunds for change of mind purchases.
If however you believe the rug you receive is not as expected, not in the condition as described or shown in photographs please get in touch within 48 hours of receiving your delivery and we'll be happy to assist you.
If after review we have found the item to be of fault, we will be in touch to coordinate either the return of the item for a credit or a full refund.
This does not extend to additional wear through use.
Returns will not be considered or accepted after 7 days.
Refunds & Returns - Sale Items
Sale items are priced to clear, and so all sales are considered final. We do not offer refunds, returns or exchanges on sale items.
Faulty Products
If your newly handmade Nouvelle Nomad item is found to have faulty craftsmanship, please email hello@nouvellenomad.com with a description/photos of the fault.
If after review we have found the item to be of fault, we will be in touch to coordinate the return of the item for a replacement, exchange or a full refund.
This does not extend to reasonable and usual wear through use.