Gift Cards

Gift cards are delivered by email and contain instructions to redeem at checkout.

Nouvelle Nomad gift cards won't expire - so no pressure, you have plenty of time to choose your treasures.

For custom $ amounts please just contact us.

Our online prices include Free worldwide shipping for all rugs.

Please allow up to 2 weeks for your rug to be lovingly prepared and packaged by our team for shipping.

We will always give your vintage rug/s a final inspection, an additional hand wash and some light hand restorations if required before sending.

Our rugs are shipped direct from our Marrakech warehouse in Morocco via DHL Express for a secure door to door service.

Tracking is provided so you can monitor it's delivery.

Once shipped DHL delivery timelines are:

Aus & NZ 3-7 business days

UK & Europe 2-5 business days

USA & Canada 2-5 business days

More info on Shipping & Returns

Since 2016 we've been working directly with local family businesses, artisan makers and specialist carpet traders across Morocco to source our rugs.

Vintage rugs are mostly aged between 30 - 80 years old.

They are all unique one-offs, authentic vintage finds and handmade items - so areas of wear, imperfect shapes, slight variations in size, loose threads and discolourations in areas are all part of buying rugs of this age and handmade nature.

We take great care to accurately describe and show the condition, colours and texture of our rugs in our online photography - including shooting in natural light and from different angles to give you as close to in-real-life representation as possible.

We are always happy to provide more photos and information of our rugs before you purchase.

If in doubt, please get in touch first before completing your order.

We recommend light vacuuming and occasionally hanging your rug outside in the sunshine for some fresh air.

For small spills and stains spot cleaning can be done straight away with mild soapy water.

For tougher stains we recommend to use a professional rug cleaning service that specialises in vintage and antique carpets.

More info about Rug Cleaning & Care

Please choose your rug carefully as we do not accept returns or offer refunds for change of mind purchases.

If however you believe the rug you receive is not as expected, not in the condition as described or shown in photographs please get in touch within 48 hours of receiving your delivery and we'll be happy to assist you with either a return or an exchange.

Returns will not be considered or accepted after 30 days.

More info on Shipping & Returns

We're always happy to give advice and answer all of your questions before making your purchase.

Including sending more detailed photos of the rugs you're interested in or sharing our current in-stock catalogue to see what else is available.

Send us an email to hello@nouvellenomad.com or contact us here