Gift Cards - Sustainable Gift Ideas
Gift cards are delivered by email and contain instructions to redeem at checkout.
Nouvelle Nomad gift cards won't expire - so no pressure, you have plenty of time to choose your treasures.
For custom $ amounts please just contact us.
Handwoven & one of a kind
Free worldwide shipping
1% For the Planet
FAQ - Shipping & Returns
Shipping
We include free worldwide shipping via DHL express for all our online prices.
Please allow up to 2 weeks for our team to prepare and package your rugs for shipping.
Every vintage rug is given an extra hand-wash and light hand repairs if required before being shipped.
DHL delivery timelines:
Aus & NZ 3-7 business days
UK & Europe 3-5 business days
USA & Canada 3-7 business days
More info on shipping & returns
Returns
We accept returns for a refund within 30 days of you receiving your delivery.
We charge a 20% re-stocking fee to cover the cost of shipping your rug to you and transaction fees.
The cost of return shipping is the responsibility of the sender and can be sent to either the Melbourne or Marrakech warehouse, which ever is most economical from your location.
More info on shipping & returns
FAQ - Rug Cleaning & Care
Cleaning your Moroccan rug
We recommend light vacuuming and occasionally hanging your rug outside in the sunshine for some fresh air.
Spot cleaning can be done with mild soapy water. Please be mindful of the natural dyes as they may bleed if left wet on top of other textiles.
For tougher stains we recommend to use a professional rug cleaning service that specialises in vintage and antique carpets.
More about rug cleaning & care here
Got more questions?
We're happy to answer all of your questions before making your purchase.
Including sharing our current in-stock catalogue or sending more photos of the rugs you're interested in.
Send us an email to hello@nouvellenomad.com or contact us here