Free worldwide shipping for all orders over $1,000 AUD

$250 AUD flat rate shipping for orders under $1,000

Our rugs are shipped direct from our Marrakech warehouse in Morocco via DHL Express for a secure door to door service.

Clients in Australia, New Zealand, US, Canada, UK and Europe are able to check out online.

If you are in another region not listed please get in touch to arrange payment via an invoice instead.

Final orders for guaranteed Christmas shipping Sunday 1st December.

After this date, December orders will follow our usual delivery timelines, and are not guaranteed to arrive before Christmas.

If you have a required delivery date in mind, please get in touch to discuss your time frame needs before ordering.

Please allow up to 2 weeks for your rug to be prepared by our team for shipping.

We give all our vintage rugs an additional hand wash and some light hand repairs if required before sending them on their way so they arrive clean and fresh.

Once shipped DHL delivery timeframes are:

Australia & NZ 3-7 business days

USA & Canada 3-5 business days

UK & Europe 2-5 business days

**Please allow for additional time during Ramadan, Christmas and holiday periods**

We'll be in touch via email with your DHL tracking number once your delivery is on its way so you can monitor your shipment's arrival.

This is a door to door service that requires a signature on delivery to ensure your rug arrives safely and securely.

DHL will send tracking notifications via SMS to your nominated phone number.

To add an additional phone number or email address for your tracking notifications you can log on to the DHL tracking portal and add more under "Shipment Notifications"

If delivery is attempted when you are not at home, you will receive notification from DHL to arrange re-delivery at another day of your convenience.

Please note: If you request to have your parcel left at an unattended premises without a signature, this is done at your own risk.

10% GST is already included in our prices for all Australian purchases.

Our prices do not include import taxes and customs duties at your end.

Depending on your country of residence, USA state tax, European VAT or Australian import duties for example may be payable at the receiving end.

For Australia, orders under $1,000 AUD import duties are not payable.

For orders over $1,000 AUD import duties are calculated and payment handled by DHL.

Our rugs are all vintage, unique one-offs and handmade items - so areas of wear, imperfect shapes, slight variations in size, loose threads and discolourations in areas are all part of buying rugs of this age and handmade nature and are not considered faults.

We do everything that we can to accurately describe and show the condition, colours and texture of our vintage rugs in our online photography - including shooting in natural light and from different angles to give you as close to in-real-life representation as possible.

If in doubt, please get in touch first before completing your order. We are always happy to provide more photos and information to help you decide before you purchase.

Please choose your rug carefully as we do not accept returns or offer refunds for change of mind purchases.

If on receiving your delivery you believe that the rug you receive is not as expected, or not in the condition as described and shown in photographs please get in touch within 48 hours of receiving your delivery and we'll be happy to assist you.

If after review we have found the item to be of fault or not as described we will be in touch to coordinate a return of the item for a full refund.

Returns will not be considered after 7 days of you receiving your items.

Sale items are reduced to clear so sales are considered final.

Custom rug orders are to be paid for in full at time of ordering.

When your rug is ready from the weavers, we'll provide you with photos of your item to show details and condition before shipping.

We do not offer refunds or returns on custom orders.