SWEETNESS Vintage Moroccan Boujaad runner 110x265

Buying a vintage rug is an investment you want to carefully consider, and a purchase that we know you've you've been pondering over for a while - so what ever we can do to help we're more than happy to.

Any questions you have about any Nouvelle Nomad treasures, their origins, where and how we source, or how to care for your new treasure - please get in contact at any time.

When you send us an email - you'll reach my (Bridget's) inbox. I may be out on the road in rug land... so I'll do my best to get back to your enquiry as soon as possible.

RETURNS
If the rug isn't quite right for the space or cushions not the right colour - that's OK! Get in contact within 48 hours of receiving your delivery, to co-odinate the return of the items for an exchange or a full refund. We just ask that you cover the price of the shipping.

Returns are to be made to the Mark Tuckey showroom in Melbourne, Australia either via registered post, courier, or in person.

Just make sure they're in original condition with no signs of new wear. Returns after 30 days will not be accepted.

Nouvelle Nomad rugs and textiles are either authentic vintage finds, or crafted from vintage textiles. So signs of wear and age must be expected, and are what add to our items' beauty, character and value.

If however any of our workmanship (like zips or seams on our cushions) is found to be faulty - please get in contact. We offer repairs or returns depending on the fault.

SALE RETURNS

Sale purchases are final and cannot be returned.

STANDARD SHIPPING - AUSTRALIAN SHOWROOM STOCK
For items located in Australia, 10% GST and standard shipping via registered Australia Post is included in the online price of all items. Please allow up to 2 weeks to receive your order to give us time to properly package and send to you.

If you are located outside of Australia - the online price includes shipping to where ever you are in the world via Australia Post. It does NOT include import taxes and duties at your end - so you'll need to look into if they apply to you.

Global shipping is free for all rug orders.

STANDARD SHIPPING - MOROCCAN SHOWROOM STOCK

Items shown on the site that are located in Morocco will have this mentioned in the product description. Shipping to anywhere in Australia, or globally, is included in the price of the rug via DHL express - please allow up to 4 weeks for delivery, although most will arrive within 2 weeks.

Import duties may be payable at the receiving end depending on your country - so you'll need to look into if they apply to you.

WASH AND REPAIR

All our rugs and textiles are hand washed in Marrakech before being shipped around the world. Any repairs required are hand done by skilled artisans and in the traditional methods to best suit the treasure and its origins.

Washing usually involves a spot clean for any visible marks, then a large broom and warm soapy water to brush out any other dirt or stains, before being hung out to dry on a roof top in the Marrakech sun. We vacuum and package all rugs by hand before shipping to the showroom or directly to you.

CARE FOR YOUR VINTAGE RUG

We recommend only ever using water and mild soapy water to spot clean your carpet. The natural dyes are colour fast, but chemical cleaners and vintage treasures are definitely not friends - so keep cleaning to the basics.

Rugs should be vacuumed regularly, and hung outside in the sunshine and fresh air to freshen them up and get rid of loose dirt.

If they're getting a bit smelly or need a deeper clean - mobile carpet steam cleaning services are an inexpensive option (no chemicals or detergents).

Otherwise if stains aren't budging - take to a professional carpet cleaning service in your area - there's plenty around. And many will pick up for you.

STUFFING YOUR CUSHION OF POUF

There's an article here for more info on this

ANY FURTHER QUESTIONS? 

Leave your details below. We look forward to hearing from you!