Lay-by & Payment Plans
We offer lay-by and payment plans for online orders so you don't miss out on your favourites.
Available to our Australian based customers only.
Please read the terms and conditions carefully before proceeding - and contact us if you'd like to ask any questions.
FULL PRICE ITEMS
With a 30% deposit, we'll happily hold a full price item for you for a maximum of 8 weeks.
1. Add item/s to cart
2. Check out by using discount code LAY-BY DEPOSIT 30%
3. Your cart will automatically reduce the total amount payable to 30% of the total order value. Pay for your order. (Direct bank transfer available - please contact us if you would like to pay your deposit via bank transfer)
4. Include your details including full name, phone number, email address, billing address and shipping information.
5. We will be in touch via email to provide you with 2 equal invoices for the balance of your order that are to be paid for in full by the end of week 8. (2 months)
6. Please let us know via email when you are paying your final deposit. Once final payment is received your items will be shipped, or will be ready for you to pick up from us in Fitzroy.
SALE ITEMS
With a 50% deposit, we'll happily hold a sale item for you for a maximum of 2 weeks.
1. Add item/s to cart
2. Check out by using discount code SALE DEPOSIT 50%
3. Your cart will automatically reduce the total amount payable to 50% of the total order value. Pay for your order. (Direct bank transfer available - please contact us if you would like to pay your deposit via bank transfer)
4. Include your details including full name, phone number, email address, billing address and shipping information.
5. We will be in touch via email to provide you with 1 invoice for the balance of your order that is to be paid for in full by the end of week 2.
6. Please let us know via email when you are paying your final deposit. Once final payment is received your items will be shipped, or will be ready for you to pick up from us in Fitzroy.
TERMS & CONDITIONS
By completing your purchase, you are agreeing to the following lay-by conditions:
- Lay-by deposit is a non-refundable deposit.
- Lay-bys not paid for in full by the lay-by end date will be automatically cancelled. Money paid will be returned to you in the same method paid in, minus the deposit which is forfeited.
- Afterpay is not to be used for lay-by payments. If Afterpay is used, your order will be automatically cancelled, funds returned and deposit forfeited.
- Lay-by is not available in-store at Mark Tuckey or our other stockists showrooms. It is via us directly and our online platform only.
- Lay-by is available to our Australian based customers only
Lay-by and payment plan returns policy:
- No refunds are available on lay-by or payment plan items.
- No refunds or change of mind returns are available on sale items.
- We are happy to offer returns for full price items for exchange or store credit.
- If when you receive your item/s they don't work for your space - Please contact us within 48 hours of receiving your delivery to arrange a return. Requests after this time will not be accepted.
- We are happy to offer an immediate exchange for other items we have in stock in Australia for the same value as the total amount paid (including your deposit).
- OR we are able to issue you with a credit note to be used online within 1 year for the total amount paid, minus the original deposit amount which is forfeited.
- If a return has been approved by us, the items are to be sent to us within 7 days either via registered Australia Post with a signature on delivery required, courier service, or personally delivered to us in Fitzroy. Please provide us with the tracking number immediately after posting.
- The cost of shipping the return is to be paid for by the customer.
- We will not be responsible for honouring a return or exchange for items that go missing in transit to us.
- If taking the option to exchange for a new item, shipping of the new item/s will be charged to the customer at the actual cost of the shipping.
- Items are to be returned in the exact condition they were shipped in, including packaging and ticketing in tact, with no use or further wear.
We offer this lay-by service and put these terms and conditions in place so that a fair agreement can be made between us the seller, and you the customer.
If you have any further questions, are located outside Australia, or would like to talk to us about the terms and conditions please just let us know.