Nouvelle Nomad rugs and textiles are authentic vintage finds mostly aged between 30 - 80 years old, or crafted from vintage textiles. Due to their handwoven and unique nature - irregularities in shape and colour, and signs of wear and age must be expected, and are what add to their beauty, character and value.
Any questions you have about our rugs, their origins, where and how we source, or how to care for your new rug - please get in contact at any time.
WASH AND REPAIRS
The sourcing and restoration process is a slow and skilful one. Each rug is hand washed and repaired in Morocco before being shipped to our Australian showroom or their new homes around the world. Any restorations required are done by hand by skilled artisans in the traditional methods and with materials to best suit the treasure and its origins.
Our rugs being hand repaired in Marrakech
CARE FOR YOUR VINTAGE RUG
Rugs should be vacuumed regularly, and occasionally hung outside in the sunshine and fresh air to freshen them up and get rid of any loose dirt. We recommend only ever using mild soapy water to spot clean your carpet. Chemical cleaners and vintage textiles are definitely not friends - so keep cleaning simple and to the basics.
The natural dyes in the older rugs will fade over time, especially if placed in direct sunlight, and with usual wear and age. So please keep this in mind when choosing it's positioning in your home.
While the dyes are mostly colour fast - occasionally the deeper red natural dyes have been know to bleed or transfer onto other surfaces when wet - so please keep this in mind before placing on carpets or upholstery.
If your carpet is in need of a deeper clean due to spills or wear, contact a professional rug cleaning service in your area - there's plenty around that specialise in vintage and antique rugs. And many will pick up and deliver for you.
If you're in Melbourne we recommend the Melbourne Rug Wash
Hand dyed wool hanging in the dyers souk in Marrakech
STUFFING YOUR CUSHION OF POUF
There's an article here for more info on this
CARPET UNDERLAY AND RUG PADS
If you're placing your rug on floor boards or a concrete surface you may want to consider a non slip rug pad for underneath your carpet.
We offer a custom sized rug pads cut to size, made from recycled and natural breathable materials. Just get in contact for pricing.
Or you can buy these cut to size from any commercial carpet shop or rug cleaning centre.
We do everything we can to accurately describe and show the condition, colours and texture of our rugs in our online photography - including shooting in natural light and from different angles to give you as close to in-real-life representation as possible.
We're always happy to answer all of your questions or provide additional photos prior to your purchase to help you choose the right piece for your space - but understand that sometimes this doesn't always work out as imagined once you get your rug home. So if you receive your new treasure and it isn't quite right - that's OK.
Just get in contact within 48 hours of receiving your delivery to co-ordinate the return of the items for an exchange or a full refund. Just make sure it is in original condition with no signs of new wear.
Returns are to be made to the Melbourne showroom via registered post, courier, or in person. The cost of postage and ensuring the return makes it to us in one piece is the responsibility of the customer. We cannot be held responsible for any returns that go missing in transit.
Returns after 30 days will not be accepted.
WAREHOUSE SALE RETURNS
Warehouse Sale purchases are priced to clear, and so sales are considered final.
If you're in doubt before purchasing please get in contact for more photos or additional information.
AUSTRALIAN BASED COLLECTION
For items located in Australia, 10% GST and standard shipping via registered Australia Post is included in the price of all items. Please allow up to 2 weeks to receive your order to give us time to properly package and send to you.
We ship via standard Australia Post (3 - 7 business days) with a signature required on delivery. If you are not home, the parcel will be taken to the closest Aus Post shop for collection. Your tracking will be sent to you so you can track it's arrival.
If you are located outside of Australia - orders over $1200 AUD includes free standard shipping to where ever you are in the world via Australia Post (6 - 28 business days). It does NOT include import taxes and duties at your end - so you'll need to look into if they apply to you.
If you're located outside Australia please just get in touch so we can confirm if we deliver to your region.
MOROCCAN BASED COLLECTION
Our Marrakech based collection and any special orders and sourcing items are shipped direct from Morocco via DHL.
Shipping to anywhere in Australia, or any other region globally is NOT included in the price and will be quoted separately. Please allow up to 4 weeks for delivery to allow us the time to properly package and send, although most will arrive within 2 weeks.
Import duties may be payable at the receiving end depending on your country - so you'll need to look into if they apply to you.
Some countries it is not possible to ship to from Morocco. So please just get in touch and we can confirm this for you.
ANY FURTHER QUESTIONS?
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